Frequently Asked Questions
Detailed answers regarding formulation standards, dispatch timelines, ingredient sourcing, and storage protocols from our London operations center.
Where are Purely Vitamins supplements formulated?
Our product design, quality oversight, and administrative headquarters are based at 15 High Street, Kensington, London, W8 5NX. We work with certified manufacturing partners who adhere strictly to Good Manufacturing Practices (GMP) and ISO purity benchmarks.
Do Purely Vitamins replace prescription medicine?
No. Our products are dietary supplements intended to support daily nutritional intake. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your GP or healthcare professional before taking new supplements, especially if you have pre-existing medical conditions or take prescription pharmaceuticals.
What does bioavailability mean for your vitamins?
Bioavailability refers to the proportion of a nutrient that enters circulation when introduced into the body and is made available for use. We select organic salts, chelated minerals, and standardized botanical extracts to optimize nutrient uptake over cheap synthetic alternatives.
How long does shipping take within the UK and internationally?
UK mainland orders are dispatched via Royal Mail Tracked 24/48 within 1 business day, arriving in 1–3 working days. European and international delivery takes 4–9 working days depending on destination customs clearance. Full details are on our Delivery Information page.
What is your return and refund policy?
We offer a 14-day cancellation window and 30-day return policy for unopened, factory-sealed products in their original packaging. Please review our Returns Policy for instructions on requesting an RMA authorization number.
Are your supplements gluten-free and vegan?
Most of our formulations are free from gluten, GMOs, artificial coloring, and common allergens. Each product page and label explicitly details vegan status and specific allergen profiles.